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Elevation Physiotherapy is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. Elevation Physiotherapy has put in place a robust and effective data protection program which complies with existing law.

This privacy policy addresses the following questions:

Elevation Physiotherapys’ COMMITMENT

Elevation Physiotherapy adheres to worldwide standards and practices for customer privacy and data protection. Elevation Physiotherapy employs the following principles:

  1. Elevation Physiotherapy will only collect your personal information with your consent.
  2. Elevation Physiotherapy will not sell or give away your name, email address, phone number, or any other personal information about you to anyone outside of Elevation Physiotherapy or its subsidiary companies, unless required to by law.
  3. Elevation Physiotherapy employs strong security measures to protect your information from unauthorized use.
  4. Elevation Physiotherapy gives you the possibility to control the information that you shared with us (opt-out).

1. NOTICE & CONSENT

Elevation Physiotherapy will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Elevation Physiotherapy may ask you for information that personally identifies you, or allows us to contact you, for a variety of purposes pertaining to providing services to you. Generally, personal information about you is requested when you interact with Elevation Physiotherapys’ website in the following manners:

If you choose not to provide personal information, you can still use www.elevationphysio.ca, but you will not be able to access or request information or services which require your personal information.

When you provide your personal information, you consent that it can be used for purposes listed in the “Usage” section of this policy, and that Elevation Physiotherapy is an authorized holder of such information.

If you decide to provide your personal information to Elevation Physiotherapy, you will be able to select the kinds of services you wish to receive from us by subscribing to specific services, for example electronic newsletters, product or service updates, information on upcoming events, and other services which Elevation Physiotherapy may offer from time to time. You can discontinue receiving information from Elevation Physiotherapy at any time by clicking on “unsubscribe” located at the bottom of all electronic correspondence from Elevation Physiotherapy.

Elevation Physiotherapy does not knowingly collect or use personal data from children under 13 years of age. If Elevation Physiotherapy learns that personal data from a child under 13 years of age has been collected, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact us.

2. THE TYPES OF PERSONAL INFORMATION Elevation Physiotherapy COLLECTS ABOUT YOU

The personal information Elevation Physiotherapy may request from you when using www.elevationphysio.ca is very limited, and may include:

3. USAGE

Elevation Physiotherapy may use your personal Information for four primary purposes:

  1. To improve and optimize the performance of the Elevation Physiotherapy website.
  2. To enable you to download specific content from Elevation Physiotherapy or its subsidiaries.
  3. To provide you with notification services you have chosen to subscribe to.
  4. To facilitate contact with key members of Elevation Physiotherapys’ management team or its subsidiaries.

4. ACCESS TO YOUR INFORMATION

You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times. To review or update this information, email contact email for inquires and request that Elevation Physiotherapy send you this information.

5. SECURITY OF INFORMATION

Elevation Physiotherapy is strongly committed to protecting your information and ensuring that your choices are honoured. Elevation Physiotherapy has taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind firewalls on secure servers with restricted employee access.

6. RETENTION OF INFORMATION

Elevation Physiotherapy retains information as long as it is necessary to provide the services requested by you, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first. Additionally, Elevation Physiotherapy may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information Elevation Physiotherapy retains will be handled in accordance with this Privacy Policy.

7. WHAT Elevation Physiotherapy DOES WITH THE INFORMATION YOU SHARE

Your information is never shared outside of Elevation Physiotherapy without your permission. Inside the company, data is stored behind firewalls on secure servers with restricted user access.

Elevation Physiotherapy will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Elevation Physiotherapy or the site; (b) protect and defend the rights or property of Elevation Physiotherapy and its subsidiaries, and, (c) act in urgent circumstances to protect the personal safety of users of Elevation Physiotherapy, its websites, or the public.

8. HOW TO OPT-OUT

Elevation Physiotherapy provides users with the opportunity to opt-out of receiving from us updates on our products, newsletters and other communications. You can opt-out by clicking on the unsubscribe link provided in emails or by contacting us at the address at the bottom of this page.

9. DOES Elevation Physiotherapys’ PRIVACY POLICY APPLY TO LINKED WEBSITES?

Elevation Physiotherapys’ Privacy Policy applies to information collected on the website www.elevationphysio.ca or via Facebook contact form. Elevation Physiotherapys’  website may contain links to web sites of third parties. Elevation Physiotherapy is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. Elevation Physiotherapy encourages you to review their privacy policies to learn more about what, why and how they collect and use personal information. Elevation Physiotherapy adheres to industry recognized standards to secure any personal information in  Elevation Physiotherapys’ possession, and to secure it from unauthorized access and tampering.

Elevation Physiotherapy uses third-party website analytic services to understand how Elevation Physiotherapys’ website is used in order to better optimize the user experience. These third-party website analytics companies employ cookies to measure and track usage behavior on Elevation Physiotherapys’ website.  To do so, these companies may use anonymous information about your visits to Elevation Physiotherapys’ website and other websites but will not collect any information which can personally identify you or can be linked to you.

10. USE OF COOKIES

Cookies are small pieces of data which are created by website servers and are either temporarily or permanently stored on your computer.  These cookies allow the issuer to identify your computer and browsing activities when you are visiting a website.

Elevation Physiotherapy does not create or issue cookies on www.elevationphysio.ca, however you may be subject to cookies issued by the following third parties when visiting Elevation Physiotherapys’ website, in particular:

FACEBOOK

Elevation Physiotherapy uses a Facebook pixel to serve with your advertisements that may be relevant to you and your interests. The information may also be used for frequency capping purposes (i.e., to ensure we do not display the same advertisement to you repeatedly) and to help us regulate the advertisements you receive and measure their effectiveness.

GOOGLE

Elevation Physiotherapy uses Google’s website analytics service to understand how visitors engage with Elevation Physiotherapys’ website soElevation Physiotherapy can optimize it for better user experiences. There is no personal information associated with the site visitor cookie.

11. CHANGES TO THIS POLICY

Elevation Physiotherapy reserves the right to change this Privacy Policy as it deems fit for its’ business and website operations. If Elevation Physiotherapy makes changes to our Privacy Policy, Elevation Physiotherapy will post these changes here so that you are always aware of what information Elevation Physiotherapy collects, how Elevation Physiotherapy uses it and under what circumstances, if any, Elevation Physiotherapy discloses it. If at any point Elevation Physiotherapy decides to use your information in a manner different from that stated at the time it was collected, Elevation Physiotherapy will notify you by email.

12. ENFORCEMENT OF POLICY

If for some reason you believe Elevation Physiotherapy has not adhered to these principles, please notify us and Elevation Physiotherapy will do its best to promptly make corrections.

13. QUESTIONS OR COMMENTS

If you have questions or comments about this privacy policy, please email Elevation Physiotherapy at admin@elevationphysio.ca.

For more information about how to contact Elevation Physiotherapy please visit the contact page of Elevation Physiotherapys’ website.

Effective date: June 19, 2024.